What are your pubs’ opening and closing times?
Opening and closing times for pubs can vary and are subject to change. Not all pubs serve alcohol for the entire period of opening. We welcome families in our pubs, although some have restrictions on times when children are permitted, so please check with the pub team in advance.
Find the opening hours on each pub’s web page. To search for a specific pub, its opening/closing times and contact details, click here.
When do you serve food?
Breakfast is served from opening time until noon, with the full menu available from opening time until 11pm, but this may vary.
Some food offers are available on certain days only and in certain pubs, for example our club offers (Steak Club, Chicken Club, Curry Club, Fish Friday, Sunday Brunch).
For exact food-service times, please speak directly to a team member of the pub you wish to visit.
Do you welcome children?
Families are welcome to dine in the majority of our pubs; however, permitted hours for customers aged under 18 years may vary from pub to pub. During these permitted hours, 16 and 17 year-olds (with the exception of some pubs in Scotland) are welcome to visit, without adult supervision, for food and soft drinks only.
Children under the age of 16 years must always be accompanied by an adult over the age of 18 years and be supervised at all times.
Some of our pubs may request that all members of a party with an under-18 present order a main meal, if alcohol is ordered.
Please note that the serving of alcohol is at the manager’s discretion; there may be occasions when service is limited or refused to a whole group. We do not permit the purchase or consumption of alcohol by under-18s on our premises.
Can I book a table or hire an area?
Our teams will always do their best to try to accommodate your requests; however, this may not always be possible. Please contact your local pub for more details.
Some of our pubs also have rooms/areas available to hire, at certain times. You can identify these pubs by the facilities listed on their web page. To search for a specific pub and its details, click here.
Do your pubs have a car park?
Some pubs have customer car-parking – you can identify these pubs by the facilities listed on their web page. In most cases, use of the car park is chargeable and managed by a third party. Please read carefully the signage displayed – to ensure that you do not accrue any unnecessary charges.
Do you welcome dogs?
We do not permit dogs in our pubs, hotels or in external areas which belong to us or are managed by us. This includes beer gardens, car parks and outside pavement areas.
We realise that this may seem quite strict, but our pubs are busy, with families and children present, and we serve a lot of food. Even well-trained dogs can sometimes behave unpredictably.
We do allow registered assistance dogs. In these circumstances, and to avoid any confusion or unnecessary upset, please ensure that your dog is wearing its recognisable leash/collar or harness. It would also be helpful if you could bring along suitable documentation to explain your dog’s purpose.
What is the dress code?
Customers are requested to remain fully clothed throughout their visit, including wearing shoes.
In addition, some pubs do operate a specific dress code at all or certain times. For information on these requirements, please speak directly to the team of the pub you wish to visit.
Do you welcome breastfeeding mothers in your pubs?
Yes, mothers are welcome to breastfeed in all of our pubs.
Do you permit the use of electronic cigarettes/vaporisers?
We do not permit the use of electronic cigarettes/vaporisers outside of the designated smoking areas on our premises. This includes hotel rooms and external areas.
Do you charge an entry fee?
Most of our pubs do not charge an entry fee at any time. On some occasions, we may charge an admission fee. Check in advance with the pub you wish to visit.
Do I have to prove my age?
We do not permit the purchase or consumption of alcohol or the use of gaming machines by under-18s on our premises.
In all of our pubs, we have adopted the Challenge 21 or Challenge 25 policy. If a member of staff believes that you look under 21 or 25 years, you will be asked to prove that you are aged over 18 years.
Customers aged 16 and 17 years, visiting without adult supervision, may also be asked to confirm their age.
Acceptable documents to prove your age are a valid passport, a UK or Ireland photo card driving licence, a UK military ID or any PASS-accredited proof-of-age card. All ID must have a photograph of you, include your date of birth and outline the validity period for the document.
Our staff may accept other identification documents which meet all of the ID requirements; however, this is at their sole discretion – if they are unsure about the document’s authenticity/validity or are unfamiliar with its features, they may feel unable to accept them.
If you are asked to provide valid ID to show that you are aged over 18 years and our staff feel that they are unable to accept it, for whatever reason, then we will not allow you to purchase or consume alcohol or use gaming machines.
Do you show sport?
On occasions, pubs may show major sporting events, with or without sound. Please contact the pub you wish to visit for confirmation of any events planned to be shown. Most of our pubs have screens showing the news, usually with subtitles.
Is there free Wi-Fi?
All our pubs and hotels offer unlimited free Wi-Fi, with The Cloud. To access this, select ‘Wi-Fi – The Cloud’ from the available network list on your device and follow the instructions.
The only exception is pubs at airport locations.
For troubleshooting, please click here.
Can we refuse entry or service?
We have the right to refuse service and/or entry to the premises – without providing you with a reason.
Why do prices vary across different pubs?
For various reasons, including the cost of rent and rates, food and drinks prices may vary from pub to pub.
What we do try to achieve, however, is having the lowest prices, on average, in each location where we operate.
We expect all customers to behave in a manner which is appropriate to the pub environment and is considerate to our employees and other customers. We will not, at any time, tolerate abusive, harassing or illegal behaviour. Our employees have the right to work without being physically or verbally abused.
We will work with the police to prosecute those who are physically or verbally abusive to our employees.
Location of public-access defibrillators (PADs)
Public-access defibrillators (PADs) are located in some of our pubs and at head office, in Watford.