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Visiting our pubs – latest information

UPDATED: Monday, 26 October 2020

Our pubs

Can I still pay by cash or credit/debit card, if I can’t use the Wetherspoon app?

Yes. A staff member will take your order – food and drink will be brought to your table.

If a customer cannot use the Wetherspoon app, contactless payments are encouraged. The limit has been increased to £45 for card contactless (Apple/Google Pay limit is £100).

Have you reopened all Wetherspoon pubs and hotels?

We’ve opened most of our pubs and hotels, but, based on the most up-to-date government information and circumstances in specific locations, there are some which have not reopened or have had to close temporarily:

  • All of our pubs and our hotel in Ireland
  • All of our pubs in Northern Ireland
  • All of our pubs and hotels in Wales
  • The Atrium, Birmingham NEC
  • Wetherspoons, Birmingham NEC
  • The Beehive, Gatwick Airport
  • The Flying Horse, Gatwick Airport
  • The London Bar, Gatwick Airport
  • The Sanderling, Glasgow Airport
  • Wetherspoon Express, Stansted
  • The Crown, Matlock

Which Wetherspoon pubs in England are included in the government’s TIER TWO national restrictions?

Our pubs remain open, operating within the latest government guidelines. We ask that customers help to keep themselves, others and our team safe by following these COVID-19 rules.

Our customer notice for TIER TWO pubs can be found here: England TIER TWO Notice 14 Oct

A list of TIER TWO pubs can be found here: TIER TWO Pubs 27 Oct

Which Wetherspoon pubs in England are included in the government’s TIER THREE national restrictions?

Our pubs remain open, operating within the latest government guidelines. We ask that customers help to keep themselves, others and our team safe by following these COVID-19 rules.

Our customer notice for TIER THREE pubs can be found here: England TIER THREE Notice 14 Oct

A list of TIER THREE pubs can be found here: TIER THREE Pubs 27 Oct

Which pubs and hotels in Scotland have closed, following the government’s announcement, on Wednesday 7 October, about temporary restrictions?

In line with government guidance and the extended lockdown restrictions imposed in Scotland, some of our Scottish pubs were closed from 6pm on Friday 9 October. We look forward to welcoming you back soon, once restrictions have been lifted and it is safe to do so. Below is a full list of those pubs closed.

For more details about extended restrictions: www.gov.scot/coronavirus-covid-19

  • An Ruadh-Ghleann, Rutherglen
  • Sir John Stirling Maxwell, Glasgow
  • The Alexander Graham Bell, Edinburgh
  • The Auld Brig, Irvine
  • The Blacksmith’s Forge, Dalkeith
  • The Bobbing John, Alloa
  • The Booking Office, Edinburgh
  • The Brandon Works, Motherwell
  • The Caley Picture House, Edinburgh
  • The Captain James Lang, Dumbarton
  • The Carrick Stone, Glasgow
  • The Carron Works, Falkirk
  • The Counting House, Glasgow
  • The Crossed Peels, Stirling
  • The Crystal Palace, Glasgow
  • The David Macbeth Moir, Musselburgh
  • The Esquire House, Glasgow
  • The Foot of the Walk, Leith
  • The Golden Acorn, Glenrothes (hotel closure only; pub remains open)
  • The Hay Stook, East Kilbride
  • The Hengler’s Circus, Glasgow
  • The James Watt, Greenock
  • The John Fairweather, Cambuslang
  • The Kirky Puffer, Glasgow
  • The Last Post, Paisley
  • The Lord of the Isles, Glasgow
  • The NewYearField, Livingston
  • The Paddle Steamer, Largs
  • The Playfair, Edinburgh
  • The Prestwick Pioneer, Prestwick
  • The Salt Cot, Saltcoats
  • The Saltoun Inn, Fraserburgh (hotel closure only; pub remains open)
  • The Sandpiper, Glasgow Airport
  • The Sir John Moore, Glasgow
  • The Society Room, Glasgow
  • The Standing Order, Edinburgh
  • The Turnhouse, Edinburgh Airport
  • The Vulcan, Coatbridge
  • The West Kirk, Ayr
  • The Wheatsheaf Inn, Kilmarnock
  • The White Lady, Edinburgh (pub and hotel closed)
  • The Wishaw Malt, Wishaw

Which pubs and hotels in Scotland will remain open, in accordance with the government’s announcement, on Wednesday 7 October, about temporary restrictions?

Customers may consume food and non-alcoholic drinks – inside and outside. Alcohol may be consumed outside only. Last food orders are at 5pm.

For more details about extended restrictions: www.gov.scot/coronavirus-covid-19

Below is a full list of those pubs which will remain open.

  • Hunters Hall, Galashiels
  • Jolly’s Hotel, Broughty Ferry
  • The Alexander Bain, Wick
  • The Archibald Simpson, Aberdeen
  • The Bourtree, Hawick
  • The Capital Asset, Perth
  • The Corn Exchange, Arbroath
  • The Corryvreckan, Oban
  • The Counting House, Dundee
  • The Cross Keys, Peterhead
  • The Cross Keys, Peebles
  • The Fair O’Blair, Blairgowrie
  • The Golden Acorn, Glenrothes (pub remains open; hotel closure only)
  • The Gordon Highlander, Inverurie
  • The Great Glen, Fort William
  • The Guildhall & Linen Exchange, Dunfermline
  • The Henry Bell, Helensburgh
  • The Justice Mill, Aberdeen
  • The King’s Highway, Inverness
  • The Muckle Cross, Elgin
  • The Robert Nairn, Kirkcaldy
  • The Robert the Bruce, Dumfries
  • The Saltoun Inn, Fraserburgh (pub remains open; hotel closure only)
  • The Sir Walter Scott, Edinburgh Airport

What are the closing times now that there is a 10pm curfew for pubs in England?

The following times apply in Wetherspoon pubs in England:

  • 9pm – last food order
  • 9.30pm – last drinks order
  • 10pm – pub closes and all customers must leave by this time 

Face-coverings are now mandatory in hospitality venues. Do customers and employees have to wear a face-covering in pubs?

For customers:

Customers will need to wear a face-covering while moving around the pub, for example visiting the toilet. Customers can remove their face-covering when seated at a table.

For staff:

All staff are now required to wear face-coverings. Non-medical face-coverings, protective eyewear and visors are available to staff. Gloves are not compulsory, but are available, on request.

PPE will be required for staff working in kitchens or other areas, on occasion, where there might be confined spaces. This will be determined by each pub’s risk assessments.

What about exemptions:

Staff and customers need not wear a face-covering, if they have a medical condition exempting them.

Children under the age of 11 need not wear a face-covering.

There are also scenarios when customers might be asked, and are permitted, to remove a face-covering, including for age-identification purposes and when buying age-restricted products, such as alcohol.

Can I still order at the bar or is it table service only?

Government guidelines mean that our pubs are now operating table service only.

Customers should order directly from their table, using the Wetherspoon app. The app can be downloaded in advance of your visit. Visit this page for more information.

Where unable to order using the app (if a customer has no smart phone), staff will take orders and bring food and drink to the table. Customers cannot order at the bar.

In the event of a confirmed case of COVID-19 in a pub, how are customers contacted?

Government guidance states that positive test results should be communicated automatically via the relevant test-and-trace authority (depending on where you live in the UK or Ireland), via the NHS COVID app (England and Wales) or by local public health authorities.

The individual who tested positive should then be contacted by one of these authorities to obtain information about where he/she has been, along with details about those with whom he/she may have come into close contact in the 48 hours before developing symptoms. Close contact means being within two metres (for 15 minutes or more) of a person who has tested positive for the virus – or within one metre for one minute or more.

In order to assist authorities with completing their enquiries, companies are asked to provide the data collected from customers during their visits. Public health authorities will use this data to contact individuals, who are then required to self-isolate. Companies are not, themselves, expected to contact customers. It is the role of the authorities to contact the public and respond to any questions which might arise.

I have been in one of your pubs and have now tested positive for COVID-19. Whom should I contact?

In accordance with government guidance, you do not need to contact anyone. The relevant public health authority, tracing service or NHS COVID app should contact us and any individuals with whom you have been in ‘close contact’ – to provide information about any subsequent actions to take. Close contact means being within two metres (for 15 minutes or more) of a person who has tested positive for the virus – or within one metre for one minute or more.

Can you please confirm which pubs have had staff members or customers test positive for COVID-19?

We cannot provide this detail, as the information changes regularly. Government guidance states that, if you have been in close contact with someone who has tested positive for COVID-19, you should be notified by the relevant public health authority or tracing service and asked to isolate for a 10 -day period. Close contact means being within two metres (for 15 minutes or more) of a person who has tested positive for the virus – or within one metre for one minute or more.

We have implemented comprehensive social-distancing and hygiene practices in all pubs. These include reduced capacity levels, the spacing-out of tables, the installation of floor screens between tables and the addition of till-surround screens at the bar.

Staff are conducting regular surface-cleaning – and numerous hand sanitisers have been installed in each pub.

What is the maximum customer group size permitted in a pub?

Local and national restrictions may apply to the composition of the maximum group of six.

Customers who refuse to comply with the rule of six will be asked to leave the premises.

How will you manage groups of customers?

The maximum permitted size of any group around a table is six, whether inside or outside. Through the use of extensive signage, customers will be reminded about social-distancing guidelines.

Customers must remain seated, whether inside or outside. Furniture must not be moved, as it has been positioned for social distancing.

Having a seat in the garden does not automatically guarantee you a seat inside the pub.

If customers do arrive in a large group or attempt to congregate in the pub after arrival, they will be asked to disperse around the pub, if capacity allows, or leave the premises.

We reserve the right to turn away groups larger than six wishing to split across multiple tables.

In Scotland, the above applies, and the group of six is restricted to two households.

In Wales, the above applies, and the group of six is restricted to one extended household.

   

Will customers have to queue to enter the pub?

Due to reduced capacity, at busy times, queues may develop. Please adhere to the floor markings to enable social distancing while queuing.

Where possible and practicable, one entry point will be in use at all times, with a separate exit point. There will be a hand-sanitiser station at the pub’s entrance(s).

Informational signage will be on view, providing clear guidance and direction for customers as they enter the premises.

Entrance doors will be pinned open to increase air flow and reduce hand contact points.

In Scotland, queuing is forbidden under government guidelines.

Can I book a table in advance?

Table-bookings are not taken in any of our pubs. With capacity restricted, due to social-distancing adjustments, we may be full on Friday and Saturday evenings, but won’t be Sunday–Thursday… Monday is the new Saturday! Feel free to just visit, as normal.

How are your pubs collecting information for test and trace?

Customers must provide details, either on a paper form or by using their smartphone – by scanning a QR code, adding a location ID and submitting details using an online form.
Both the paper and online forms ask for a name, contact phone number, date of visit and arrival/departure time.

Children under 16 years old or those exempt are not required to provide details.

In England and Wales, since 24 September, customers have also been able check in on the NHS COVID-19 app. If using the government’s app, there is no need for a customer to complete a Wetherspoon paper or online form. Details of the government’s NHS COVID-19 app (England and Wales) can be found by following this link: www.covid19.nhs.uk

In Scotland, a separate app (NHS Scotland Test and Protect app ‘Protect Scotland’) is available, but is a separate scheme. Customers are still required to complete a Wetherspoon paper or online test and trace form.

Do I have to complete the form?

In England and Wales, since 24 September, customers have also been able to check in on the NHS COVID-19 app. If using the government’s app, there is no need for a customer to complete a Wetherspoon paper or online form.

If a customer refuses either to check in on the NHS COVID-19 app (where in use) or to complete a Wetherspoon paper or online form – service will be refused.

How will you use my personal details?

The paper test and trace forms are collected throughout the day and stored securely by the pub’s team. Data collected via QR code is processed by our third-party QR code provider. Personal data collected via either paper form or electronically will be stored only electronically or shared with NHS Test and Trace or other responsible authority and our third-party QR code provider only. Personal data will not be used for marketing purposes. Customers’ details collected via paper form or electronically will be securely deleted or destroyed after 21 days.

Our legal basis for processing your personal data for NHS Test and Trace or other contact-tracing scheme is in accordance with legitimate interests to prevent the spread of the COVID-19 pandemic. Data will be shared with responsible authorities, in compliance with our legal and regulatory obligations.

Your data protection rights apply.

Are you complying with GDPR?

The government has directed that, in COVID-19 pandemic circumstances, we are required to collect personal data from customers and visitors and, along with staff data, pass it to NHS Test and Trace or other regulatory body for contact-tracing purposes.

The processes explained above, put in place for the collection, retention and secure destruction of the data, are in compliance with our data-protection obligations to customers, visitors and staff.

If you would like more information about how we process personal data, please see our privacy policy. Privacy policy

Can I move to being inside the pub, after sitting in the garden area?

Please note that, owing to our temporarily reduced capacity, having a seat in the garden does not guarantee you a seat/table in the pub, if it’s at capacity.

Are you showing football or sporting events?

To help to meet social-distancing requirements and to avoid large groups, no football or sporting events will be shown on our TVs, until social-distancing requirements are relaxed by the government.

Are you passing on the VAT reduction to customers?

Yes – please see a company press release detailing our price reductions which pass on the VAT reduction. 

How are you enforcing and publicising the government’s advice about meeting people from outside of my household? 

It is our responsibility to make customers aware of guidelines (which we will do through entrance signage), but it is not our responsibility to enforce them. The designated staff member responsible for monitoring social distancing will also monitor groups and gatherings, taking account of any guidelines.

How did you prepare for reopening?

Pub-specific risk assessments, including COVID-19 control measures, have been undertaken and agreed on with pub management teams.

Operating procedures have been reviewed and amended, as appropriate, with emphasis on reinforcing frequent and proper hand-washing and social-distancing control measures.

Are you providing sanitisers for staff and customers?

Hand-sanitiser stations will be installed in every pub. These will be positioned at the entrance, the bar, outside toilets and at other locations. For most pubs, there will be an average of 10 stations.

How are you keeping the pubs clean?

Dedicated employees will be deployed, at all times, to clean and sanitise the pub, including the toilets.

Tables will be cleared and sanitised after use.

Self-service coffee machines and the coffee station will be sanitised regularly.

How are you protecting your staff?

Staff will be required to complete a health assessment before starting work on each occasion.

When planning rotas, we will endeavour to have staff working in consistent teams (team bubbles).

The bar will be arranged into dedicated work stations to better enable employees to work within safe-distancing guidance. Where possible, only one employee will be assigned to each till. A hand-sanitiser station/hand-washing area will be located behind the bar.

Protective screens will be located at those tills used for customer service.

How are you managing social distancing in your kitchens?

Our site-specific kitchen risk assessment details the control measures introduced.

A maximum capacity of kitchen team members, without the necessity for PPE, will be set and displayed prominently for each kitchen. In certain circumstances, the mandatory use of face-coverings will be a required control measure, based on kitchen occupancy.

Kitchen doors will be pinned open, wherever possible, to increase air flow and reduce hand contact points.

What measures have you taken to ensure safety for customers?

Furniture has been removed, or rearranged, to facilitate social distancing.

Protective screens are used to assist with social distancing.

Signage is attached to tables, asking customers to refrain from moving any furniture.

Hand-sanitiser stations are located at optimum points.

There is regular sanitising of contact points during trading hours.

Tables are clear of all marketing material.

Additional emphasis is placed on serving drinks by holding the base of the glass.

Are you serving the full menu?

The timing of breakfast and the full menu will change to minimise movement for our kitchen staff.

Breakfast will be served until 11.30am, followed by the main menu from 11.30am.

Menu content has been reduced slightly to minimise the number of menu items produced from more than one kitchen workstation.

A reduced range of condiments is now provided in sachets.

Are menus used for multiple customers?

The menu is a single-use, recyclable version.

Are you still offering free tea and coffee refills?

Yes. Customers will receive a clean cup for every hot drink ordered, including refills. Tea will be served from the bar, including refills.

Self-service coffee machines and the coffee station will be sanitised regularly.

Are your pubs using door staff or additional security?

The use of door supervisors will be reviewed.

A body camera will be worn, at all times, by one of the managers on duty.

Every pub will be issued with radios to improve communication.

At busy times, a designated person will be asked to stay on the door to manage numbers.

A designated person will ensure that customers do not move furniture and are not congregating at the bar or in other areas.

Is there a limit to the number of drinks customers may have?

It is not our plan to impose a specific limit on alcoholic drinks consumed, with each customer managed individually.

Are children permitted in your pubs?

Yes. Customers will be requested to keep children seated and to supervise them during toilet visits.

Are your toilets available for customers’ use?

Yes. Signage will be in place on all corridors and staircases leading to toilets, asking customers to ‘please keep left’. Face-coverings must be worn, while customers are not sitting at their tables.

A hand-sanitiser station will be located close to toilets’ entrance/exit doors. Where possible, toilet lobby doors will be propped open.

Signage will be displayed in the toilets, reminding customers about hand-washing frequency and technique.

Are your gardens and smoking areas set up for social distancing?

External areas will be set up with the same social-distancing measures as internally.

To avoid congestion, smoking will not be permitted around any entrance/exit doors.

Where possible, the designated external smoking area will be clearly marked to aid with social distancing.

Our hotels

Are your hotels open?

We’ve opened all of our hotels, but, based on the most up-to-date government information and circumstances in specific locations, there are some which have had to close temporarily.

See our FAQ in the above pubs section for more detail: Have you reopened all Wetherspoon pubs and hotels?

Bookings can be made online or over the telephone. Contact details can be found on hotels’ web pages. Search for a hotel here.

What is happening with your hotels’ prices, following the chancellor’s announcement about VAT dropping to 5% for hotels?

Staying with us will never have been better value. As a result of the VAT change, we are reducing prices for all of our hotels.

Guests will now be able to book their stay in most of our hotels for £49 (Monday–Saturday) and £39 (on a Sunday). These prices will apply to both our advance payment and flex booking rates. Family rooms will all be priced at £59 each (Monday–Saturday) and £49 (on a Sunday).

Do hotel guests get priority access to the pub?

Please note that, owing to our temporarily reduced capacity, staying in our hotel does not guarantee you a seat/table in the pub, if it’s at capacity.

Hotel guests arriving to check in will not need to wait with other customers queuing to enter the pub.

Do you still store luggage for guests, once they have checked out?

For the time being, we will not be providing this service for our guests. Guests can request to check in early or check out of their room at a later time. Please refer to our terms and conditions for full details.

Do you provide room service, using the app, for hotel guests?

No, we do not provide room service for our hotel guests at any Wetherspoon hotel.

How is check-in managed in reception areas?

Queues will be managed to ensure social distancing. Clear signage will direct guests to maintain social-distancing measures and use the entrance’s hand-sanitiser station.

Protective screens will be used on hotel reception desks/counters. Where hotel guests check in at the bar, protective screens will also be in place.

Can guests still use your lifts?

At check-in, guests will be reminded (if relevant) not to mix with other parties, when using any lift. Signage will be displayed by the lift, with lift contact points sanitised regularly. Hand-sanitiser stations will be placed on each floor, outside the lift.

Do your hotels accept cash?

Cash is not accepted in Wetherspoon hotels.

What will you do, if a guest is suspected of having COVID-19?

If a guest presents with symptoms of COVID-19 or is asymptomatic, but declares the need to self-isolate, he/she will be advised to check out and return home to self-isolate, in accordance with government guidance.

If the guest shows acute symptoms, has breathing difficulties or where there is potential risk to life, the hotel team will follow government-provided COVID-19 protocols.